Caritas of Waco received $5,000 from TXU Energy to help the company’s customers pay their electricity bills as part of the TXU Energy AidSM program.
The check was the initial gift to Caritas from TXU Energy. Through the program, Caritas now can directly pay TXU Energy bills for its clients to help them avoid disconnection for nonpayment and to help quickly restore power for those who have been disconnected.
Through 2015, more than 500,000 customers received nearly $95 million in bill-payment help through the program.
Based on community needs, Caritas of Waco now is the third social service agency in the McLennan County area to participate in the TXU Energy Aid program.
TXU Energy customers in and around Waco who need help — regardless of past income — can contact Caritas, Economic Opportunities Advancement Corp. or the Salvation Army of Waco for access to the program.
Caritas of Waco provides urgent support to people in need. The nonprofit organization also provides food, clothing and household items; utility, rent, prescription medication and travel assistance; and case management services to help clients become more independent.
For more than 30 years, TXU Energy, its employees and customers have provided financial support for families who experience unexpected financial hardship via the TXU Energy Aid program.
It is the largest electricity bill-payment assistance program among all competitive retail electricity companies in the United States.
For other needs, the state’s 2-1-1 referral network is a resource to connect with available services.
Staff photo — Ken Sury
Caritas case management program director Tammy Stevens (left) and development director Ann Owen (center) accept a check from Kim Campbell, senior manager for customer advocacy and consumer affairs with TXU Energy.