All Access FAQ for readers
In 2017, the Waco Tribune-Herald is introducing All Access, a new program that offers unlimited access to all our digital products and home delivery of the newspaper. Here are frequently asked questions about All Access subscriptions. If you have other questions, feel free to contact us using this form.
What is All Access?
All Access gives you the ability to read Waco Tribune-Herald content anywhere, any time. In print, on your computer or using your phone or tablet, All Access has something for you. All Access includes home delivery of the newspaper at a frequency of your choice; unlimited access to WacoTrib.com; unlimited access to the mobile version of WacoTrib.com (optimized for smartphones and tablets); and an electronic replica edition of the daily newspaper.
Does this mean I’ll be paying a fee to use your website?
All visitors to our website will be able to view a limited number of articles each month free of charge. In addition, some areas of WacoTrib.com — such as our Associated Press stories, section fronts, and main landing pages — will remain available free of charge and will not count toward the monthly page view limit. The system is based on a rolling 30-day period that begins the first time you access our premium content.
How much does an All Access membership cost?
For current subscribers to the Tribune-Herald:
All print subscribers with home delivery, whether seven-day, weekday or weekend, receive complimentary All Access usage with the price of your subscription. You will not pay extra for the digital component of All Access.
• There is a digital-only option that includes unlimited access to our website, our mobile website and the e-edition. It costs $9.95 per month, plus tax.
• For non-subscribers, all of these subscription options are available to you, too. Just choose any print subscription offer or the digital-only option.
Am I required to be an All Access customer?
No. You will not be required to become an All Access subscriber. Any home delivery newspaper subscriber can choose to receive just the print edition. New subscribers who want a print subscription only may call our customer service center at 254-757-5800 or 800-792-3705. Remember, seven-day subscribers receive All Access at no additional cost. Click here to view your subscription options.
Why are you making this change?
The Tribune-Herald is Waco’s most trusted source for news. It’s produced by professional journalists who are committed to bringing you in-depth local news, features, sports, arts and opinion coverage. Like many other news organizations, we have decided to begin charging for access to our digital products. This allows us to continue to invest in the quality journalism you rely on.
Why should I pay for news online?
It takes a devoted group of reporters, editors, photographers and design professionals to produce the newspaper and website each day at the largest news outlet in Central Texas. Charging a fee for full access to our digital content will enable us to continue delivering this high-quality journalism. If you’re a regular reader of our online products, we invite you to continue your interest in our offering of fact-based reporting at an affordable price. Our All Access subscribers receive unlimited access to all our digital content including features not available in print – such as updated breaking news, blog posts, video, photo galleries, databases and other interactive elements.
I have home delivery of the newspaper. What does All Access mean for me?
All Access adds value to your subscription. You will not pay anything extra. It takes just a few minutes to register and activate your membership. Visit wacotrib.com/signup to get started.
I’m not currently a subscriber. What are my options?
You can choose from any existing print subscription offer: seven day, five-day, Thursday-Sunday or Saturday-Sunday. Seven-day All Access is the best value for subscribers, but all print subscriptions include All Access. You also may choose to be a digital-only subscriber. It costs $9.95 per month plus tax.
I’m a seven-day home delivery subscriber. How do I activate All Access?
Remember: All Access is included in the price of the subscription for seven-day home delivery customers. Visit WacoTrib.com and click on "Sign Up" in the top bar.
I don’t want the print newspaper. Can I get All Access for digital only?
Yes. New subscribers can purchase a digital-only subscription by clicking here. Current home delivery subscribers who wish to convert to digital only should call 254-757-5800 or 800-792-3705.
I don’t want to pay for online access. Can I still read WacoTrib.com?
Visitors will still be able to view a limited number of articles on WacoTrib.com within a 30-day period without paying a fee. In addition, certain areas of the site will be available free of charge such as content from The Associated Press. Once you’ve looked at your free allotment during a 30-day period, you will have to subscribe to continue reading.
I’m a eTrib digital subscriber. Does this affect me?
Yes. Your Tribune-Herald digital subscription can continue just as it is, but you will need to visit WacoTrib.com and click on “All Access” to set up a new username and log in.
I receive the Tribune-Herald through a Kindle subscription on Amazon.com. Is All Access included with my subscription?
Not at this time.
I just want access to WacoTrib.com without mobile or e-edition. Can I purchase that at a lower cost?
No, the All Access package includes the website, an online replica edition and the mobile website. Mobile web access makes it easier for you to read WacoTrib.com content on a smartphone or tablet.
I’m a seven-day subscriber, and I don’t want All Access. Can I get a discount?
No, but you may continue with your current print-only subscription. We are not requiring our readers to activate or register for All Access.
How do I change my subscription package?
Click here to see the options available to you. Or you may call 254-757-5800 or 800-792-3705.
Do you have a day pass or week pass option?
Not at this time, but stay tuned.
What counts toward my monthly limit?
Any local article at WacoTrib.com counts toward your 30-day page view limit. Visits to our home page and other pages that list stories do not count. Also, advertising content, news delivered by The Associated Press and other wire services and multimedia content do not count toward your 30-day limit. Some sections of our site produced by our online partners will not be metered either.
How can I keep track of how many articles I’ve read? How will I know when I reach my limit for page views in a month?
When you approach your page limit for a 30-day period, you will see a notification as well as a link to sign up for All Access. When you’ve reached your monthly limit, you will only be able to access news from wire services, such as The Associated Press, unless you purchase All Access.
Can I make and read comments without having All Access?
You may comment and read comments on stories, but article pages where comments are made count against your 30-day limit.
Do I need All Access to use your mobile website or app?
Page views on the mobile website will count toward a monthly limit for visitors. The mobile website contains all the content produced by the Tribune-Herald. Our app is free to download and use, however it will include a limited amount of breaking news content.
What about e-mail newsletters?
You can continue to register and receive e-mail newsletters without All Access. Opening a newsletter itself does not count toward your monthly page view limit, but most stories you click through to on WacoTrib.com will be counted. To register for newsletters, click here.
How does the All Access e-edition work?
Visit WacoTrib.com and log in. Then, using your web browser, you can read page by page.
Do I need a username and password?
Yes. You will be issued a username and password when you register. Your username will be your e-mail address.
What will you do with my registration information?
How can I make changes to my account?
You can manage your account any time of the day or night at WacoTrib.com.
What if I have a question about my account, bill, subscription or delivery?
Please contact our Customer Service Team using our Customer Service Form or at firstname.lastname@example.org or 254-757-5800 or 800-792-3705.
How is All Access billed?
If you are a current subscriber adding All Access, the easiest way to pay for your subscription is through monthly billing to a credit or debit card. Many of our print subscribers now use this easy payment method. If you choose to receive only the print edition or if you are an existing subscriber adding All Access, you may continue to receive bills through the mail if you like. Call 254-757-5800 or 800-792-3705 to arrange this. However, we encourage you to consider signing up for monthly credit or debit card payment as it makes your monthly transaction easier for everyone. Any subscriber who takes digital only must pay monthly with a credit or debit card.
What is your cancellation and refund policy?
Your All Access subscription will continue until cancelled. You may stop your subscription at any time by calling our Customer Service team at 254-757-5800 or 800-792-3705. Upon cancellation, any outstanding balance will be refunded to the credit or debit card on file. After cancellation, you will still be able to view a limited number of articles per 30-day period on WacoTrib.com just like any other non-subscriber.
I’m outside the United States. How will my subscription price be calculated?
All prices are in U.S. dollars and will be billed to your credit or debit card in U.S. dollars.
May I give someone All Access as a gift?
Yes. Call our Customer Service Team at 254-757-5800 or 800-792-3705 to order a gift.
I am having a technical issue accessing the site. How can I get help?
Please check the FAQ below. Many of your questions will be answered here. If you have a question that is not answered below, please use this form or contact us at 254-757-5800 or 800-792-3705.
How can I tell if I am logged in?
You should see your screen name at the top corner of the page on WacoTrib.com. While your e-mail address is your username, you may choose a different screen name if you like. If you see “Log in” in the top right corner, you are not logged in.
I registered for All Access, but I still can’t see more pages. What should I do?
Check to be sure you are logged in. Look for your name at the top right corner of the page on WacoTrib.com. If you are still having problems, please use this form or contact us at 254-757-5800 or 800-792-3705.
How can I change the e-mail address or password associated with my subscription?
For an existing subscription, go to WacoTrib.com, log in and then click on USER ACCOUNT. You can update your e-mail address there. To change your password, go to the same page and look for CHANGE PASSWORD on the left side.
What is my user name?
Your username is the e-mail address we have on file for you. This should make it easier for you to remember.
I’ve forgotten my password. What should I do?
Go to WacoTrib.com. When logging in, click on FORGOT YOUR PASSWORD?
Can I share the user name and password associated with my subscription?
Each username and password can be used by three devices at a time. You may share it within your household, but be aware of the limitation. You should not circulate your username and password beyond your household because your account information will be visible to that person.
Can I access WacoTrib.com on my smartphone or tablet?
Yes, your All Access membership includes unlimited access to WacoTrib.com on any computer or device. Typically, a mobile device will automatically access the mobile version of our website, which is easy to use on smartphones.
How do I log in to the mobile site?
Use the same username and password you use for WacoTrib.com.
How can I give you feedback on All Access?
We value your feedback and welcome your comments. Please use this form.
What if I have a question about my account, bill, subscription or delivery?
Please contact our Customer Service team at 254-757-5800 or 800-792-3705.
I have a question that’s not answered here.
Please use this form and we will respond within one business day.
I subscribed but still haven’t received the newspaper. When can I expect delivery to start?
In some instances, newspaper delivery can take a few days to begin. If you’re not receiving your newspaper, please call us at 254-757-5800 or 800-792-3705 or use this form to contact us.
When can I expect my newspaper to be delivered each day?
Our goal is to deliver your newspaper on weekdays by 6 a.m. and on weekends by 7:30 a.m.