Frequently Asked Questions about OnlinePlus

What is OnlinePlus?

 

Quick links

• How much does it cost?
• What do I get in OnlinePlus?
• But ... I don't want the paper.
• Do I have to subscribe?
• What's free?
• Acct. number: Where is it?
• How do I register?
• Changing e-mail/password
• Paying online
• Online-only options
• Why are you charging
  for what used to be free?

OnlinePlus recognizes that our subscribers deserve something extra for being loyal customers of the Waco Tribune-Herald. Beginning Sept. 15, OnlinePlus will be a package of additional content that, along with most locally produced content, will be available free of charge to 7-day-a-week print subscribers. Less than 7-day-a-week print subscribers can upgrade to full online access for just $1.00 per month. Other readers of wacotrib.com will also have access to OnlinePlus content by purchasing a monthly online-only subscription for $9.95 or by purchasing a day pass for $1.99.

What will OnlinePlus cost me?

OnlinePlus is free to 7-day-a-week print subscribers. Less than 7-day-a-week print subscribers can upgrade to full online access for just $1.00 per month. Other readers of wacotrib.com will also have access to OnlinePlus content by purchasing a monthly online-only subscription for $9.95 or by purchasing a day pass for $1.99.

What is included in OnlinePlus?

The benefits of OnlinePlus include:

• Complete access to all locally produced news stories
• Complete access to The Data Source, our growing one-stop shop of public data that will include court records, U.S. Census information, crime statistics and other useful records for McLennan County
• Our enhanced sports package, including one of the most vibrant and complete Big 12 packages of sports information
• Complete access to e-Trib, our digital replica edition that brings the look and feel of the Waco Tribune-Herald in a digital format viewable from anywhere you travel and is useable on many electronic tablets such as Kindle®
• Complete access to our mobile wacotrib.com application for smart phones
• Text alerts for breaking news and sports scores should you opt in to that feature

What if I’m not a print subscriber?

You can subscribe and become a 7-day-a-week online-only subscriber for $9.95 a month. You will not receive print delivery, but will have full access to OnlinePlus. Just click Subscribe in the navigation bar and follow the instructions.

Do I need a subscription to gain access to OnlinePlus?

No. We also offer day passes for the casual reader for $1.99 a day. When you access content that requires a subscription, you will be directed to a page that will give you the option of selecting a day pass.

Will all features on wacotrib.com be a part of OnlinePlus?

Non-subscribers will continue to have free access to some of our most popular online features at wacotrib.com, including:

• Access to all locally produced obituaries
• Access to all state, national and world stories produced by the Associated Press
• Access to all photo slideshows
• Access to most advertising content

How do I find my account number?

All subscribers should receive a letter with their account number and registration instructions by August 26. Your account number can also be found in the lower left corner of your renewal statement or you can request your account number be emailed to you by accessing Subscriber Services from the Customer Service pull down menu in our navigation bar.

How do I register/access OnlinePlus?

For 7-day-a-week print subscribers: Simply click the Register button in the upper right corner of the home page, enter your account number on the registration page, then enter your email address and choose a password for your login and you will be registered and logged in. Once registered, for future visits all you’ll have to do is login using the email and password that you provided.

For less than 7-day-a-week print subscribers: Simply click the Register button in the upper right corner of the home page and enter your account number on the registration page. You will be redirected to a page that will give you an option to upgrade (no payment is required at this time), click upgrade, fill out the upgrade form on the next page and click upgrade again. Then enter your email address and choose a password for your login and you will be registered and logged in. Once registered, for future visits all you will have to do is login using the email and password that you provided.

For wacotrib.com readers who are not print subscribers: Simply click Subscribe in the navigation bar, then choose a subscription package (online-only is an option) and follow the instructions. After completing the payment process, you will be logged in and have immediate access to OnlinePlus. Once registered, for future visits all you will have to do is login using the email and password that you provided.

If you only wish to have access for a day, click on the OnlinePlus content and you will be directed to a page that will give you the option of selecting a day pass. After completing the payment process, you will be logged in and have immediate access to OnlinePlus for a 24 hour period.

How do I change my email and/or password?

From the login screen, select the Edit User Information link in the Login box. You will be prompted to login and then will be redirected to the Edit User Information screen to make your changes. If you are logged in, you can also access the Edit User Information screen from the Customer Service pull down menu in our navigation bar.

How can I make a payment online?

You will need to login and must be registered first. After registering, you can follow on-screen instructions when provided, or access the Make a Payment screen from the Customer Service pull down menu in our navigation bar. You will need to login to make future payments.

How can I access online content if I don’t want to receive print delivery?

You can subscribe monthly for online-only or pay for a day pass for 24 hour access. For a monthly subscription simply click Subscribe in the navigation bar, then choose a subscription package (online-only is an option) and follow the instructions. After completing the payment process, you will be logged in and have immediate access to OnlinePlus.

If you only wish to have access for a day, click on the OnlinePlus content and you will be directed to a page that will give you the option of selecting a day pass. After completing the payment process, you will be logged in and have immediate access to OnlinePlus for a 24 hour period.

Why are you charging for what used to be free?

News organizations nationally — and locally, here in Waco — are devoting more time and resources to online coverage and, at the same time, making sure the coverage in their print editions remains strong. Newspapers cover the community in a comprehensive and detailed manner because their online and print readers want that type of coverage. Here in Waco that's what we promise for you — detailed coverage you have come to expect. The reality is that it takes money to fund strong and trusted reporting for our readers, and requesting payment for a portion of our digital site matches a subscription model that has been in place for print for decades.

Read more — Carlos Sanchez: Trib introduces OnlinePlus, an Internet package benefitting our most loyal readers

Read more — Donnis Baggett: Trib's OnlinePlus package easy to use, free for 7-day print subscribers